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Form Submission Notifications

Get instant email notifications when your forms receive submissions

What Are Submission Notifications?

Form submission notifications are email alerts that are automatically sent to you whenever someone submits your form. This feature helps you stay informed about new submissions in real-time, so you never miss important form entries.

Each notification includes:

  • The form name that received the submission
  • The exact timestamp when the submission was received
  • The platform where the data was saved (e.g., QuickBase)
  • The app name in your platform
  • The record ID that was created for the submission

How to Enable Notifications

Step 1: Open Form Settings

Navigate to your form in the dashboard and click on the form settings or edit button.

Step 2: Enable Notifications

In the form settings, find the Notifications section and enable the "Email submission notifications" toggle.

Step 3: Configure Email Recipients

By default, notifications are sent to the form owner's email address (the account that created the form).

Plan Restrictions:

  • • Professional Plan: Notifications are automatically sent to the form owner's email only. The email address field is read-only and cannot be changed.
  • • Business Plan: You can specify custom email addresses to receive notifications. Add multiple email addresses separated by commas to notify your entire team. For example: team@example.com, manager@example.com

Common Use Cases

Customer Support Forms

Get instant alerts when customers submit support requests, so you can respond quickly and provide excellent customer service.

Lead Generation

Know immediately when a new lead submits your contact form, allowing your sales team to follow up while the lead is still hot.

Team Collaboration

Send notifications to multiple team members so everyone stays in the loop about new submissions, even when they're not actively checking the dashboard.

Time-Sensitive Submissions

For forms that require immediate action (like event registrations, urgent requests, or time-limited offers), notifications ensure you never miss a submission.

Understanding Notification Details

Platform Information

The notification tells you which platform the data was saved to (currently QuickBase, with more platforms coming soon). This helps you know where to find the submitted data.

App Name

The app name is the QuickBase application (or other platform app) where your form is writing data. This makes it easy to identify which app received the new record.

Record ID

Each submission creates a new record in your platform. The record ID is the unique identifier for that record, which you can use to quickly locate and review the submission in your QuickBase app (or other platform).

Note: The notification email does not include the actual submission data for security and privacy reasons. To view the full submission details, use the record ID to find the record in your platform app.

Best Practices

Enable for Important Forms: Use notifications for forms that require immediate attention, such as support requests, urgent inquiries, or time-sensitive submissions.
Use Custom Emails for Teams (Business Plan): On the Business plan, if multiple people need to be notified, add their email addresses to the notification settings so everyone stays informed. Professional plan users receive notifications at their account email only.
Keep Email Addresses Updated: If team members change, remember to update the notification email addresses in your form settings.
Use Record IDs to Find Submissions: When you receive a notification, use the provided record ID to quickly locate the submission in your QuickBase app or other platform.

Troubleshooting

Not Receiving Notifications?

  • Verify that notifications are enabled in your form settings
  • Check your spam/junk folder - notification emails may be filtered
  • Ensure the email address in your account settings is correct
  • If using custom email addresses (Business plan only), verify they are entered correctly (comma-separated)
  • On Professional plan, notifications are sent to your account email only - this cannot be changed

Need more help? Check out our other help articles or contact support.